Shipping policy

At Coerenza, we're committed to delivering your carefully curated pieces with the same attention to detail we put into designing them. Below you'll find everything you need to know about how we ship your orders — from processing times to worldwide delivery.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is confirmed.

• Orders placed before 2:00 PM (GMT) are processed the same business day.
• Orders placed after 2:00 PM (GMT), on weekends, or on public holidays will be processed the next business day.
• You will receive a confirmation email with tracking information as soon as your order ships.

Please note: During sale periods, new collection launches, or holiday seasons, processing times may be slightly longer.

Shipping Destinations

Coerenza proudly ships to 50+ countries worldwide, including:

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇬🇧 United Kingdom
• 🇪🇺 European Union
• 🇦🇺 Australia & New Zealand
• 🇯🇵 Japan, South Korea & Asia-Pacific
• 🌎 Latin America & Middle East

If your country is not listed at checkout, please contact us at contact@coerenza.store and we'll do our best to accommodate you.

Shipping Methods & Delivery Times

🇺🇸 Domestic Shipping (United States)

🌍 International Shipping

Delivery times are estimates and may vary based on location, customs clearance, and carrier delays.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with:

• Your unique tracking number
• A direct link to track your package
• Estimated delivery date

You can also track your order anytime by logging into your account at coerenza.store.

If you don't receive tracking information within 3 business days, please email us at contact@coerenza.store.

Customs, Duties & Taxes

🇺🇸 Domestic Orders

Sales tax is calculated at checkout based on your shipping address.

🌍 International Orders

International orders may be subject to import duties, taxes, and customs fees determined by your country's regulations. These fees are:

• Not included in the product price or shipping cost
• The responsibility of the recipient
• Paid directly to your local customs authority upon delivery

We recommend contacting your local customs office for more information on specific charges that may apply to your order.

Shipping Address Guidelines

To ensure your order arrives safely, please:

• ✅ Double-check your shipping address at checkout
• ✅ Provide a valid phone number for delivery updates
• ✅ Include an apartment/suite number if applicable
• ✅ Use a secure delivery address (home or workplace)

⚠️ Coerenza is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at contact@coerenza.store — we'll do our best to update your order before it ships.

P.O. Boxes & APO/FPO Addresses

We currently ship to P.O. Boxes and APO/FPO addresses within the United States using USPS Standard Shipping only. Express shipping is not available for these addresses.

Order Modifications & Cancellations

• Orders can be modified or canceled within 2 hours of placement.
• Once processing has begun, we're unable to make changes.
• For assistance, please contact us at contact@coerenza.store as soon as possible.

 Failed Deliveries & Returned Packages

If a package is returned to us due to:

• Incorrect or incomplete address
• Failure to pay customs duties
• Multiple failed delivery attempts
• Recipient unavailability

You will be contacted via email to arrange re-shipment. Additional shipping fees may apply. Refunds for returned packages will exclude the original shipping cost.

 Lost or Damaged Packages

We take great care in packing every order, but if your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date:

📧 contact@coerenza.store

Please include:

• Your order number
• A brief description of the issue
• Photos of the damaged item and packaging (if applicable)

We'll work quickly to resolve the issue with a replacement, refund, or store credit.

 Sustainable Shipping

At Coerenza, sustainability is at the heart of what we do. Our packaging is:

•  100% recyclable paper mailers and boxes
•  Plastic-free tissue paper and tape
•  Sourced from FSC-certified suppliers
•  Delivered with carbon-neutral shipping options where available

Gift Orders

Sending a gift? We offer:

• Complimentary gift wrapping on request
• Personalized handwritten notes (add at checkout)
• Discreet packaging with no pricing information included

Simply select the "Gift Order" option at checkout.

📞 Need Help?

Our customer care team is here to help with any shipping questions or concerns.

 Email: contact@coerenza.store
 Response Time: Within 24 hours (Monday–Friday)
 Website: coerenza.store
 Address: 30 N Gould St Ste R Sheridan, WY 82801